Healing starts here


Cairns Haematology and Oncology Clinic is committed to ongoing improvement of patient care, safety and satisfaction. We aim to deliver specialist cancer services focused on quality patient care and managing risks, our hospital continues to focus on improvements to ensure that our services are as safe as possible and that we are minimizing risks at all times.


Strong commitment to safety

Cairns Haematology & Oncology Clinic has a strong commitment to safety and quality and this is reflected in our approach to:

  • Creating safe environments and systems of work for our staff;
  • Reviewing and improving on a continuous basis the performance of our patient safety and quality systems;
  • Assisting our healthcare professionals and Visiting Medical Practitioners to monitor the safety and quality of care they provide;
  • Ensuring accountability for the safety and quality of care at all levels of our organization reporting through LogiQC.

Our Safety & Quality Performance

The following information provides the most recent performance for Cairns Haematology & Oncology Clinic


All Australian facilities are accredited using the National Quality & Health Standards which was introduced in 2013.

Accreditation is an important driver for safety and quality improvement. Through accreditation Cairns Haematology & Oncology Clinic has been able to assess our level of performance in relation to established national and international standards and to implement ways to continuously improve our service delivery.

Clinical Governance Framework

The Cairns Haematology & Oncology Clinic’ comprehensive Clinical Governance Framework is based on an integrated approach to clinical risk management and continuous quality improvement. This Framework measures four major areas of organizational performance including:

1. Clinical Risk Management (making sure our services are safe and minimizing risk of error)

  • Our culture promotes and encourages staff to report incidents, risks and near misses;
  • Incident Management policy outlines the process for assessing and investigating incidents;
  • Clinical policies are developed in accordance with evidence based best practice;
  • Clinical, risk and safety policies are reviewed on a regular basis and updated as required; and
  • Strategy and policy for 'whistle blowers'

2. Clinical Effectiveness (making sure that the clinical services we provide are effective)

  • Quality and Safety Indicators are used to measure and monitor performance;
  • Quality plans are initiated when significant issues are flagged;
  • Quality and Safety Indicators are benchmarked nationally;
  • Serious clinical incidents are reported and investigated;
  • Clinicians are represented on the national Governance Committee and National Working Parties;
  • High risk areas are audited on a regular basis;
  • Quality performance and safety issues are reported to the Executive Management Committee
  • All facilities meet the standards for accreditation by ACHS/ISO.

3. Effective Workforce (making sure our staff are competent and up-to-date)

  • Facility Rules are available to all existing and new medical and allied health personnel;
  • Ensuring a strict process for checking credentials, registration and scope of practice for all clinical disciplines;
  • Targeted education and competency requirements in all clinical areas with a particular focus on high risk areas; and
  • Staff are orientated and updated on quality and risk systems.

4. Consumer Participation (involving our patients and carers in their care)

  • Consumers participate in our risk management and quality improvement activities;
  • Consumer complaints and feedback processes are managed in a timely way;
  • Consumer feedback from patient satisfaction surveys informs strategic and business planning;
  • Consumer participate and partner in improving patient experiences and health outcomes;
  • Health and safety performance is publicly available on hospital website; and
  • Open disclosure between clinicians and consumers is actively promoted when things don't go to plan.
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